Return Policy

This policy applies to orders shipped outside the European Union (EU), the European Economic Area (EEA), and the United Kingdom (UK).

1. Eligibility and conditions

You may return unused products within 30 days of the date you received the goods for an exchange or a refund of the purchase price of the product(s) only.
The original outbound shipping and handling costs will be deducted from any refund.
Items must be returned in their original, unused, and resalable condition, including all original packaging, manuals, and accessories. Sealed items must be returned with the seal intact.
Incomplete returns (missing packaging or accessories) may be accepted subject to a reasonable deduction from the refund amount.
Returns that do not meet the condition requirements may be rejected, partially refunded, or returned to you at your expense. Unauthorized returns (shipped without prior confirmation) may be refused or subject to additional handling fees.

2. How to initiate a return
  1. Contact us by email at support@radiacode.com (preferred) or through our official messaging channels. Provide your order number, a list of the items you wish to return, and the reason for the return.
  2. Wait for our confirmation and Return Merchandise Authorization (RMA). We will provide the exact return address and any further instructions.
  3. Do not ship the items until you have received this confirmation.
3. Preparing and shipping the return
  1. Pack the items securely. Use the original packaging materials whenever possible. If original packaging is unavailable, use equivalent protective packaging.
  2. Ship the package to the return address provided in the confirmation.
  3. We strongly recommend using a tracked and insured shipping service. Radiacode is not responsible for returns that are lost or damaged in transit without proof of delivery.
  4. Return shipping costs are the responsibility of the customer. You are also responsible for any customs duties, taxes, or fees that may apply to the return shipment (except for the cases described in section 5).
4. Refund and exchange processing

Once we receive and successfully inspect the returned items, we will process your refund to the original payment method within 7–14 business days. You will receive an email confirmation when the refund has been issued. Please note that it may take additional time for the funds to appear on your statement depending on your bank or payment provider.

Exchanges are subject to stock availability. We will ship the replacement after receiving and inspecting the returned item. Any price difference will be refunded or charged accordingly.

5. Damaged, lost, or incorrectly delivered items

If your item arrives damaged, is confirmed lost by the carrier, or is not what you ordered, contact us as soon as possible — within 3 days of delivery (or the expected delivery date for lost items). You must provide:

  • Clear, high-quality photos of the item, the outer shipping packaging, internal packing materials, and the shipping label
  • Full tracking number and carrier status information
  • Your order number and a detailed description of the issue

We carefully review every claim using the evidence provided and the carrier’s tracking data. We reserve the right to request additional information or to decline claims where the evidence is insufficient, incomplete, or inconsistent. For lost packages, you may first need to open a claim with the shipping carrier.
In validated cases we will arrange a replacement or refund and may cover reasonable shipping costs.